Why Merchant Service Providers are Essential in the Digital World

Meet Rani, a small business owner who runs a boutique store. When Rani decided to expand her business and accept credit card payments, she contacted her Merchant Service Provider (MSP) for help. Her MSP provided her with the essential services to facilitate credit card processing and grow her business.

Through her MSP, Rani could accept payments from her customers via credit, debit, and electronic payments, allowing for seamless transactions. Her MSP also securely managed PCI compliance when processing and storing payment information for her business, ensuring that her customers’ data was safe and secure.

Moreover, Rani’s MSP provided her with technology to track payments, understand business data, and collect outstanding invoices. With the help of her MSP, Rani was able to streamline her payment processing and gain valuable insights into her business.

Put, your Merchant Service Provider is an indispensable partner that can help you operate and grow your business. They offer various essential services, including payment processing, data tracking, and secure payment storage, all designed to simplify your payment processing and improve your customer experience.

What is Merchant Service Provider?

A merchant service provider is a company that helps businesses process electronic payments, such as credit and debit cards. They act as a middleman between the merchant and the bank, ensuring that transactions are secure and processed efficiently. Their services can simplify payment processing and improve the overall customer experience.

Different Types of Merchants in India

A merchant is an individual or company that sells goods or services. There are various types of merchants, including eCommerce, retail, wholesale, affiliate, and direct-to-consumer (DTC). eCommerce merchants sell goods online, while retail merchants sell items they purchase from manufacturers. Wholesale merchants sell items to retail merchants, while affiliate merchants use affiliate networks to sell goods. DTC merchants sell items directly to consumers they create. In India, DTC merchants have become increasingly common due to the low barrier to entry in online selling.

Understanding Merchant Accounts and Payment Processing in India

A merchant account is a specialized bank account that allows businesses to accept electronic payments such as credit and debit cards. In India, merchant accounts are often used with a payment gateway to process transactions securely and efficiently.

However, merchant accounts come with additional fees, including transaction fees charged by payment processors, credit card associations, and issuing banks. Businesses should look for competitive rates and transparent pricing structures to reduce costs.

While a low processing fee may be attractive, it’s also important to consider the reliability and support offered by the merchant services provider. One of India’s popular merchant account providers is Easebuzz, among others, which also offers services and features to meet the needs of businesses of all sizes.

By understanding the ins and outs of merchant accounts and payment processing, businesses can make informed decisions and choose a provider that best meets their needs while minimizing costs and maximizing efficiency.

Difference between Merchant Service Provider vs. Payment Gateway

When it comes to accepting electronic payments, two terms that are often used interchangeably are the merchant service provider and payment gateway. While they both play a role in accepting electronic payments, they have important differences.

Merchant service providers (MSPs) provide businesses with the tools and services necessary to accept electronic payments such as credit and debit cards. These services typically include setting up a merchant account, providing payment processing hardware and software, and handling payment transactions.

On the other hand, payment gateways are a component of merchant services that securely transmit payment information between the merchant and the payment processor. A payment gateway is a mediator between the merchant’s website and the payment processor, ensuring that payment information is encrypted and secure.

Merchant Service Provider Payment Gateway
Provides tools and services to accept electronic payments Transmits payment information securely
Sets up merchant accounts Acts as a mediator between the merchant and payment processor
Provides payment processing hardware and software Ensures payment information is encrypted and secure
Handles payment transactions Allows merchants to accept multiple payment methods

In Simple terms: while merchant service providers and payment gateways play important roles in accepting electronic payments, MSPs focus on providing businesses with a wide range of services. In contrast, payment gateways are specifically focused on securely transmitting payment information.

Merchant Services vs. Merchant Account Providers: What’s the Difference?

When accepting electronic payments, it’s important to know the difference between merchant services and merchant account providers. Merchant services encompass a range of offerings that enable businesses to accept electronic payments. In contrast, merchant account providers specialize in setting up the specific type of bank account needed for electronic transactions.

Ease of understanding this distinction is crucial when selecting a provider for your business’s electronic payment needs. For instance, Easebuzz is an example of a merchant service provider that offers payment processing, technology integrations, fraud prevention tools, and other business services to enable merchants to accept credit and debit cards, mobile payments, and online transactions.

Merchant Services in India: How it Works and What You Need to Know

Merchant services are crucial to accepting electronic payments for businesses and individuals in India. These services provide the necessary tools and requirements to process credit cards, debit cards, and other electronic payments for transactions.

There are numerous merchant service providers in India, including banks, ISOs, and third-party service providers like Easebuzz. Each company offers unique tools, services, and fees, depending on the size and needs of your business.

You must consider transaction fees, security, reliability, and customer support factors to choose the right merchant service provider for your business. By partnering with the right merchant service provider, you can streamline your payment processing and enhance the customer experience while minimizing costs and risks.

How easy is opening a merchant services account in India

Opening a merchant services account is essential for businesses that want to accept electronic payments in India. With a merchant services account, you can accept credit and debit cards, contactless payments, eCommerce transactions, and more, making it easier for your customers to pay.

Fortunately, opening a merchant services account in India is a simple process, and one service provider available is Easebuzz.

When opening a merchant services account, it’s important to consider transaction fees, payment security, reliability, and customer support factors. Additionally, some payment processing companies like Square don’t require a merchant services account, but this can be a risky choice as it increases the risk for the payment processor and could lead to account holds or cancellations.

Opening a merchant services account in India is a straightforward process. Choosing the right provider can help you streamline your payment processing and improve your customer experience while minimizing costs and risks.


1. Who is the merchant in the payment gateway?

In a payment gateway, a merchant is a business or individual that accepts electronic payments. The merchant must have an account with the payment gateway to receive customer payments.

2. Merchant account providers for small businesses?

Easebuzz is a merchant account provider specializing in payment solutions for small businesses in India. They offer a range of payment options and services that make it easy for small businesses to accept payments online.

3. Merchant service provider vs. payment service provider?

Merchant service providers offer a range of services to merchants, including payment processing, point-of-sale systems, and fraud detection. Payment service providers focus primarily on payment processing and facilitating transactions between merchants and customers.

4. Merchant service provider examples?

Merchant service providers offer a range of services to businesses, including payment processing, transaction management, and customer support. An example of a merchant service provider in India is Easebuzz. Easebuzz is a popular merchant service provider that offers a variety of payment solutions, including online payments, UPI, and debit and credit card payments, to businesses of all sizes.

5. Merchant services examples?

Merchant services can include payment processing, point-of-sale systems, online payment gateways, mobile payment options, and more. Examples of merchant service providers include banks, payment processors, and specialized companies like Easebuzz.


The author writes about fintech, banking, and future of SAAS services. He works as an SEO analyst at Easebuzz, so if you're looking for an account that tracks India's fintech scene, you should check out his Easebuzz blog.